MONEY BACK GUARANTEE
We would like to ensure that you are satisfied with the products you purchase from our website. If you use any of her products for 14 days and aren’t completely satisfied, we will insist that we give you a full refund. We will also provide you a refund under the following terms and conditions;
- Damaged in shipment
If you receive your product and it has been damaged during shipment, please email us at michelle@blacklabelhemp.com within 7-14 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
- Important conditions for return
Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:
- The product shall be in unused and original condition;
- You shall inform about the return of the product to us within a period of 7-14 business days;
- You shall not accept any open box deliveries;
- The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
- You will have to bear the cost of return shipment.
- Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SHIPPING
We would charge you a fee for the shipment of your products to your destination. This shipping fee would be calculated together with your purchase order price upon checkout.
The messaging service is carried out with tracking control. Presently, we use UPS and USPS as the courier service to ship the products you ordered from our site to you. We have the express right to use any Courier service as we deem fit.
OUR SHIPPING AND DELIVERY SERVICE TO YOU MAY TAKE LONGER PERIOD THAN ESTIMATED BECAUSE OF THE IMPACT OF THE COVID-19 PANDEMIC THAT IS PLAGUING THE WORLD PRESENTLY.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.