Refund Policy

MONEY BACK GUARANTEE

We would like to ensure that you are satisfied with the products you purchase from our website.  If you use any of her products for 14 days and aren’t completely satisfied, we will insist that we give you a full refund. We will also provide you a refund under the following terms and conditions;

  • Damaged in shipment

If you receive your product and it has been damaged during shipment, please email us at michelle@blacklabelhemp.com within 7-14 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

  • Important conditions for return

Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;
  • You shall inform about the return of the product to us within a period of 7-14 business days;
  • You shall not accept any open box deliveries;
  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
  • You will have to bear the cost of return shipment.
  • Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING

We would charge you a fee for the shipment of your products to your destination. This shipping fee would be calculated together with your purchase order price upon checkout.

The messaging service is carried out with tracking control. Presently, we use UPS and USPS as the courier service to ship the products you ordered from our site to you. We have the express right to use any Courier service as we deem fit.

OUR SHIPPING AND DELIVERY SERVICE TO YOU MAY TAKE LONGER PERIOD THAN ESTIMATED BECAUSE OF THE IMPACT OF THE COVID-19 PANDEMIC THAT IS PLAGUING THE WORLD PRESENTLY.

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

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Welcome!

You must be 18+ to purchase CBD no LC products
You must be 21+ to purchase Delta 8 products
You must be 18+ or 21+ if in Tennesse to purchase Kratom products
You must be 21+ to purchase Smokable Hemp products

I Am
I Am Not

Welcome!

You must be 18+ to purchase CBD no LC products
You must be 18+ or 21+ if in Tennesse to purchase Kratom products
You must be 21+ to purchase Delta 8 products
You must be 21+ to purchase Smokable Hemp products

I am I am not

Remember Me
Disclaimer: CBD: The statements made regarding our CBD products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. Our products are guaranteed to contain less than or equal to 0.3% THC as demonstrated on the COA (Certificate of Analysis) found on each product page on our site We cannot ship to NY or LA. We only ship 0% THC to Kansas.
- Kraton: Our products are not for use by or sale to persons under the age of 18 and 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA and WISCONSIN, We only ship non-enhanced Kratom to TENNESSEE. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products.
- Delta 8: Due to State Laws, we are unable to ship any Delta 8 product to the following US states: Alaska, Arizona, Colorado, Connecticut, Delaware, Idaho, Iowa, Michigan, Minnesota, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, Vermont, Washington, Arkansas. This item cannot be shipped internationally
- Smokable Hemp: Due to State Laws, we are unable to ship any smokable hemp product to the following US states: Georgia, Hawaii, Iowa, South Dakota, Indiana, Arkansas, North Carolina, and Kansas. This item cannot be shipped internationally 
WAAVE Compliance